State of Illinois Perc Card Training - Final Exam

 

Security Guard College

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PERC CARD FINAL EXAM.

In Addtion Elite Security Guard Training


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Step 3: Contact the office and we'll enrol you into the class, after which you'll be able to see the course content.

Step 4: Read This Entire Page, Take Final Exam Link at the bottom.

Step 5:  Final Exam Form To Complete Here after completing the Final Exam.

Step 6:  Security Guard College would appreciate a Google Review Reflecting The Interest we take with our Students.

 

 

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WHAT DOES A ELITE SECURITY OFFICER DO?

 

The Elite Security Officers often function in a management role. They are responsible for an overall security operation. To fulfill their duties, they will assign duties and tasks for Security Guards to carry out.

 

Since more responsibility falls to the Elite Security Officer, they’re regarded as security professionals; security is a career to them. They’re expected to have a wide range of experience. From their experience ,Elite Security Officers must exercise far more independent judgement than a Guard.

 

Many times, their duties will include training Guards. Having experience in the field, and knowing the scope of work needed, they can train Guards to fit seamlessly within the overall security operation. In addition to training and managing Guards, Elite Security Officers are responsible for the smooth operation of security work at a location.

 

Rather than working one post,The Eite Security Officer duties call for them to be mobile. Officers will rotate through various security stations or checkpoints, checking in and assessing the status of the entire area. Fulfilling this role of security management requires experience, judgement, and tact.

 

With these greater responsibilities come greater pay and opportunity. A Elite Security Officer is retained with an expectation that they will take ownership of the entire scope of operation.

 

15 Tips For Effective Crowd Management At Events

 

 

As you can see, crowds can be dangerous unless they’re managed properly. So let’s dive into some crowd management strategies that will help you avoid a disaster at your event.

 

1. Know your audience

 

Football matches and heavy metal festivals will have a little more action than academic conferences and trade shows. Know who your attendees are and how they act in crowds.

 

This event is likely to descent into hooliganism.  

 

2. Plan in advance

 

How you deal with the crowds at your event should be part of your event planning process. Once you’ve selected a venue, you can start thinking about how people will move around.

 

3. Inform the relevant parties

 

Once you have an idea of the who, when, and where, you can start contacting everyone that will be affected by your event and needs to know what kind of crowd to expect.

 

Make sure to contact the following:

 

  • Emergency services
  • Event contractors
  • Local authorities
  • Neighbouring businesses
  • Venue management

 

They’ll be able to help you work out the practicalities of crowd management, as they’re likely to have experience with similar events in the past.

 

4. Make a risk assessment

 

Risk assessments for health and safety at your event are an integral part of planning your crowd management strategy. Identify potential dangers and plan how to keep people away from them.

 

5. Have an emergency plan

 

Things can go wrong no matter how meticulously you’ve planned your event. That’s why you should always have a contingency plan for when they do.

 

Anything can happen. This was the outcome of the event pictured earlier.

 

You should have a plan for some of these worst-case scenarios:

 

  • The weather suddenly changes
  • Flammable objects catch fire
  • A fight breaks out between attendees
  • Someone is caught stealing
  • Everyone panics and people trample each other

 

Figure out the best way to manage those situations so you don’t lose control if they happen.

 

Tip: Read our guide on creating an event contingency plan to help you come up with your own.

 

6. Use a lot of signage

 

You can avoid having to answer a lot of questions on the day if you use proper event signage. Make sure that your attendees can find their away around and know where not to go.

 

Have big signs that can be read from afar for the following:

 

  • Registration queues
  • Restrooms
  • Smoking areas
  • Staff-only rooms
  • Potential hazards

 

7. Demarcate the different areas

 

Use barricades, cones, ropes, or stanchions to show where people should queue up for tickets and registration. Make clear where the main event is and fence off the areas you want to be left alone.

 

8. Limit access to alcohol

 

Alcohol is a good ice-breaker, but it can also break a lot of other things if consumed in copious amounts by an excited crowd. Depending on your crowd, you might want to consider imposing certain limits.

 

9. Screen attendees

 

If you think there’s a chance that some of your attendees will try to bring anything illegal to your event, consider having the security team pat down everyone when they arrive.

 

 

 

10. Streamline check-in to reduce queues

 

A sure-fire way to tick people off is to make them wait. Long queues can turn otherwise civilised event attendees into their polar opposites.

 

Here are some ways to streamline the check-in process:

 

  • Have multiple check-in points
  • Use a ticketing app like Billetto
  • Assign customer-minded staff to handle registrants
  • Use turnstiles, barcode scanners, or RFID chips

 

 

 

11. Have the right number of staff

 

You can’t do it on your own, so make sure you’ve hired the right number of staff in proportion to the size of the crowds you expect.

 

There should be ushers to show people around. Your whole team should know the layout of the venue. They should also have a convenient way of communicating with each other, such as walkie-talkies or a group chat on everyone’s phone.

 

Place your staff strategically around the venue and make sure you cover key points of interest:

 

  • Entrances
  • Check-in lines
  • Ticket purchase windows
  • Seated areas
  • Guest service desks
  • Presentation rooms

 

12. Hire security

 

Big events usually require a third-party security firm that is trained to deal with large crowds, rowdy behaviour, and dangerous situations.

 

You’ll need a well-trained security team for your event. That, or John Wick.

 

The security personnel you hire should deal with the following:

 

  • Screening attendees for contraband
  • Breaking up physical confrontations
  • Contacting the emergency services

 

13. Ask everyone to report suspicious behaviour

 

Your security personnel won’t be everywhere all the time, so you need to recruit more eyeballs. Ask your team and event attendees to report anything shady or suspicious to security.

 

14. Have a way to alert everyone

 

It’s easy for your voice to be drowned out by a roaring crowd, so you’ll need other forms of communication in case you need to alert them of anything important. Consider using a PA system to amplify your message, or alert attendees via your event app if possible.

 

15. Review your strategy

 

Once your event is over and done with, review your crowd management strategy. Speak to your team and security firm and ask what worked well and what could be improved.

 

 

 

How Security Guards Help When Terminating Employees

 

Terminating employees sounds straightforward, but it’s a complex process that shouldn’t be taken lightly.

 

In fact, it’s a situation that could easily turn violent at that moment or in the near future. That’s why many businesses are employing security guards to help.

 

Since you never know what may happen, it’s better to prepare for the worst. Having trained security guards on site could prevent a termination from becoming a tragedy.

 

Identify Potential Problems Before Termination

 

How much do you know about the employee you’re firing? What if they’re going through numerous hard times or already have a history of misconduct?

 

For instance, an Accent Signage Systems employee already had a history of issues with co-workers, which could be a sign of instability or violence. After being fired, the employee killed six employees, including the company owner.

 

The Society for Human Resource Management lists two examples of how employees may be unstable and require special care during a termination. For example, an employee may be pushed to the edge due to marital problems, prescription addictions and even a home robbery. Another example is an employee struggling to support sick children and becoming suicidal when facing termination.

 

Security guards are trained to notice things you might miss. They may notice odd interactions that other employees don’t report for fear of what the employee might do them. Talk to your guards and even other employees beforehand to help develop a safer strategy for firing violent or unstable employees.

 

Protect Managers During The Process

 

The usual target of a disgruntled employee is the person firing them. While some employees may come back later, others may lash out immediately. It could be as simple as yelling and throwing office supplies or as bad as physically assaulting someone.

 

For instance, a manager at a Duluth, GA On The Border Mexican Grill & Cantina was stabbed after firing an employee. The truth is, you never know for certain how an employee may react in that moment.

 

Of course, violence to the manager isn’t the only problem. The fired employee may try to steal something or cause damage to the manager’s personal property, like their car.

 

Keep Gawkers Out Of The Way

 

The last thing an already stressed employee needs is gawkers. Terminations are embarrassing and should be done in private. This doesn’t mean other employees don’t try to watch or listen in.

 

Security guards can make this time a little less stressful by ensuring anyone who doesn’t need to be involved are kept out of the way. They may clear a hallway to allow the employee to leave without being gawked at, which may help them stay calmer.

 

Ensure Terminated Employees Leave

 

Without anyone to escort them out, terminated employees may linger. They may take the opportunity to steal proprietary documents and files, delete information from the system or cause harm to others and/or property.

 

Unless you’re trained, it’s easy for an employee to get away from you. This is where security guards help. They’re highly trained to deal with these situations professionally and safely.

 

Not only do they walk them out of the building, but ensure they completely leave the premises.

 

Stay On Guard To Prevent Employees From Returning

 

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  Anyone Of These  Certification Would Be Of Tremendous Help Listed On Your Resume or Job Application

       Our Security Guard Training School has been considered to be one of the top Security Training Schools in the State of Illinois and Nationwide.

Security Guard College will give to you the Security Guard Training, Security Guard Certification and confidence you need to be successful in the Security Guard Industry. We will supply you with all the materials, instruction, Security Guard Training, strategies and skills that will give you a distinct advantage over all other Security Guard Schools.


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